Privacy Policy

Version: February 2024

Your use of this website will likely be for professional purposes since Trapets delivers business-to-business services. 

Trapets' websites may contain links to other companies' websites or services, with their own privacy policies. Trapets is not responsible for any processing of personal data by such other companies' websites or services. 

Trapets’ service delivery includes processing of personal data on behalf of our customers, as processor (as defined in the GDPR). Each customer is the controller (as defined in the GDPR) for the processing of personal data on its behalf. Trapets’ processing is governed by the relevant customer contract, including data processing agreement, and is outside the scope of this privacy policy.

Collection and Processing of Data

Business contact data

Trapets' websites allow Trapets to collect information on IP addresses and website activities for visitors, using cookies (see below for more information about cookies).

Trapets' websites allow a visitor to complete a form in which the visitor provides Trapets with specific personal data (name, e-mail address, phone number, and company) to book a demo, be contacted by Trapets and/or to sign up for Trapets newsletters, webinars or events, or to download material. It is entirely voluntary to provide Trapets with such information. Where a visitor has provided personal data to Trapets, Trapets may also collect other publicly available professional personal data (e.g. title /position or contact information) from publicly available sources, such as LinkedIn or other commercial websites. 

Trapets also collects potential business contact data from commercial sources, such as Kaspr (https://info.kaspr.io/). The collection, retention and sharing of data by Kaspr is governed by the Kaspr Privacy Policy (https://www.kaspr.io/privacy-policy). 

Trapets does not collect or process any sensitive data of business contacts. 

Trapets will process the collected business contact personal data only for customer relationship management (CRM) and B2B sales and marketing purposes, including lead generation and nurturing, including the distribution of newsletters. 

The legal basis for Trapets’ processing of business contact data is Trapets' legitimate interest of CRM and sales and marketing activities as described in this privacy policy.

Customer support

For customer support, Trapets uses a Zendesk support portal. Within the support portal, Trapets processes the name and e-mail address of the support portal user. Trapets is the controller for the support process in the Zendesk platform, and the legal basis for such processing is Trapets’ legitimate interest in delivering an efficient customer support service. Data in Trapets’ Zendesk platform is stored within the EU.

Screening data

By default, the collection and processing of Screening Data are performed by Trapets as processor for our customer (the controller). Such processing by Trapets is governed by the relevant customer contract, including data processing agreement, and is outside the scope of this privacy notice.

However, to a limited extent, the collection and processing of Screening Data may be performed by Trapets as controller for such processing. It is then based on a legitimate interest in the delivery of Trapets’ Screening service, directly or via Trapets' reseller partners, to customers or third parties with a legal obligation for anti-money laundering (AML), counter-terrorist financing and/or other regulatory requirements.

Screening Data is used solely to help operators and other parties to comply with their legal obligations regarding anti-money laundering (AML), counter-terrorist financing and/or other regulatory requirements.

Screening Data is continuously updated and will not be stored longer than necessary for its purpose or compliance with legal requirements for Trapets or our customers. Within Trapets’ services, Screening Data may be transferred to Trapets' reseller partners, their end customers or Trapets' customers. Such partners and/or end customers are responsible for their processing the Screening Data.

e-learning (Education)

For the provision of the e-learning service (Education, available in Sweden only), Trapets processes users' personal data in the form of name, e-mail address, login information, information that a user has completed the training, in order to provide and administer the service according to Trapets' general terms and conditions for e-learning. Trapets is the data controller for such processing, in accordance with this privacy policy. The legal basis for such processing is the legitimate interest of Trapets to deliver the service in question.

The e-learning service is provided on a platform provided by Skillboost. Skillboost processes users' personal data (name, e-mail address, login information, information about whether the user has completed the training, information about use and cookies) for the purpose of providing the platform. Skillboost is the personal data controller for its processing, which is described in more detail in Skillboost's privacy policy.

Recruitment

Trapets processes personal data of candidates within our recruitment process, using Teamtailor. The Privacy policy for such processing is available at https://career.trapets.com/privacy-policy.

Controller 

Where Trapets is the controller:
Trapets AB, Swedish company registration no. 556586-4773, Kungsgatan 56, 111 22 Sweden.

Contact details

If you have any questions regarding this or any other information relating to privacy, please do not hesitate to contact our Data Protection Officer at dpo@trapets.com.

Data subject rights

Each newsletter recipient may at any time elect to unsubscribe and will no longer receive Trapets newsletters.

You may, where Trapets is the controller, contact Trapets and request correction or erasure of your personal data. Following a written, signed application submitted to Trapets, you may also receive information regarding which personal data is processed by Trapets as controller and how Trapets processes that data. You may also request restriction of processing or object to processing by Trapets.

Should you consider Trapets' processing of your data to be in breach of the applicable legislation, You can direct a complaint to our Data Protection Officer at dpo@trapets.com. You can also lodge a complaint with the supervisory authority in Sweden, the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, www.imy.se), or to the supervisory authority in your country of residence.

Retention times

Personal data will not be stored longer than necessary for its purpose or compliance with legal requirements.

For business contact data Trapets will store the personal data (names and contact details) of the relevant contact persons at a customer for the duration of the customer relationship and for a reasonable time after that. For leads or prospective customers in Trapets' sales process and other business contacts, Trapets will store the personal data for as long as deemed relevant, depending on the circumstances.

When personal data is no longer required, Trapets will destroy or delete it securely. Trapets continuously remove or correct personal data that we learn is incorrect or outdated.

Processors and third parties

Trapets will process the personal data, but it may also be transferred to processors of Trapets. To the extent any personal data is transferred by Trapets to a third country, such transfer will be made by a valid mechanism under the GDPR.

Technical and organisational security measures

Trapets takes the technical and organisational security measures necessary by applicable national legislation to protect the personal data we process.

Cookies

Our website contains cookies to personalise content and ads, provide social media features, and analyse traffic. Cookies are small text files that websites can use to make a user's experience more efficient. Our site uses different types of cookies. Some cookies are placed by third-party services that appear on our pages.

All cookies other than those strictly necessary for the operation of our site are subject to your consent as required by law. You can change or withdraw your consent from the Cookie Declaration on our website at any time; otherwise, user consent automatically expires after 12 months.

You can block cookies.

If you do not accept the use of cookies, you can change the settings in your browser to block cookies. However, in that case you cannot use any services requiring you to log on.